Terms & Conditions

Terms and Conditions of Service

Thank you for choosing TGR-NOW for your delivery needs. By checking or marking the "Agree to Terms and Service" checkbox and proceeding with your purchase during checkout, you confirm that you have carefully read all provided documents and communications. These include auto-generated texts, emails, and any manually sent support messages to the phone number and email address you've provided. Such communications are vital as they include critical delivery details, refund procedures, and guidance for resolving any discrepancies with your order directly through our support channels before considering bank chargebacks.

1-2 Hour Convenient Door Delivery Terms Conditions:

1. Chargebacks/Disputes: Before initiating refund or dispute proceedings with your bank, you acknowledge and agree to contact our customer service at (626) 900-9591 in case of dissatisfaction with our services or products. Failure to do so will be considered a violation of our terms of service.
2. Availability for Contact: Ensure you have a United States domestic phone number during your checkout (International phone number aren't accepted do expect delays as that will disrupt communication between dispatch and you) your contact number is available and active throughout the delivery period and have your phone on ring mode (no silent).
3. Identification Requirements: Please have a valid physical government-issued ID that matches the name on your order ready for verification upon delivery. Deliveries to persons other than the one named on the order are strictly prohibited.
4. Attempted Delivery Charge: A non-refundable $20.00+ charge will be applied to attempted deliveries due to customer error, as compensation for our drivers and to cover vehicle maintenance. This is a nominal fee for the convenience of our convenient 1-2 hour doorstep delivery service (this only applies to our TGR company driver and excludes Uber drivers, please see our "Uber driver terms and conditions" below)
5. Cancellation Procedure: Should you need to cancel your order, please call (626) 900-9591 directly before your order has been dispatched, email refund requests will not be accepted.
6. Driver Communication: Expect a text with an estimated time of arrival (ETA) and a call upon arrival. Keep your phone accessible on ring (not silent) to ensure you don’t miss these communications.
7. Missed Delivery by Uber Package Policy: To ensure timely delivery as promised, we entrust Uber with our delivery services. If you've received a 4-digit pin and a link to track your driver's GPS location in real-time, and you're unreachable during delivery dispatch, TGR holds no responsibility or liability for any total order amount or package lost during transit by Uber.
   1. Customer Responsibility Clause: In rare instances where an independent Uber driver may return a lost package to TGR, we will promptly notify you via email, SMS, or phone and issue a credit accordingly. Please note, our dispatch team diligently files cases and attempts to contact the Uber driver multiple times. However, according to Uber's terms and conditions, independent drivers are not obligated to return packages. We appreciate your understanding and trust in TGR as your reliable door-to-door delivery service. We encourage you to read our " Smooth Transaction Guidelines" below to be better prepared of our dispatch logistics.
   2. Missed Delivery by TGR Driver Policy: In the event of a missed delivery by our company drivers, your package will be returned to one of our hubs or retail stores for subsequent dispatch at a later time. Please anticipate delays from the original promised delivery time. Our dispatch team will contact you via phone or SMS to schedule a reattempted delivery. The timing of package arrival at our hubs or retail locations is not predetermined. A reattempt delivery fee of $20.00+ will be applied. To arrange for reattempted delivery, please contact our support line at (626) 900-9591 with your order number and credit/debit card information readily available.

      1. After-Hours Delivery: If your package or order exceeds our closing hours, it will be scheduled for our next day AM delivery dispatch. Please refer to our Google Business page for real-time updates on our hours of operation. We encourage you to read our " Smooth Transaction Guidelines" below to be better prepared of our dispatch logistics.

Smooth Transaction Guidelines

• Prompt Communication: Stay reachable by keeping your phone on ring mode (not silent) until your package is successfully delivered.
• Real-Time URL Link Tracker: Upon responding promptly to our dispatch team by text message, we will promptly assign a driver for your package. You will receive a URL link allowing you to track your driver and your package in real time.
• 4 Digit Pin Verification: Be ready to meet the driver upon arrival with the 4 digit pin for the driver to release your package.
• ID Verification: Ensure you have your physical government-issued ID readily available upon receiving your package. Failure to present your ID may prevent you from receiving your package. Refunds will be processed within 24-48 hours after your package has been returned to our hub or retail store.
• Refund for Missed Deliveries: A reattempt delivery fee of $20.00+ will be applied. To arrange for reattempted delivery, please contact our support line at (626) 900-9591 with your order number and credit/debit card information readily available (This only applies to TGR company driver and excludes Uber delivery drivers)

How Your Tips Are Divided

• All tips are shared between our delivery drivers and dispatch team, who work together to ensure your package reaches your door efficiently.